How may we help you?

Can I have multiple accounts with Opencoin?
No. You cannot have multiple accounts with OpenCoin. OpenCoin reserves the right to suspend the user's account if found to have multiple accounts.
How can I register with Opencoin?

It is smooth and easy. All you need to do is log in info@opencoin.finance click on the Sign Up button and input the details requested. Please remember to activate your account once you have signed up! And you are good to go!

How do I buy bitcoins?
You can choose to Buy Bitcoins by simply placing a Trade Request. You can do this by inputting the number of Bitcoins you would like to purchase under the 'Buy Bitcoin' section below the Trade Box and simply click 'Buy'. This will place your Trade Request at the prevailing rate of Bitcoin on our exchange. In the event that you wish to change the price to a different rate, you can do so by inputting the INR value for the same while placing your order before you click 'Buy'.
How do I sell bitcoins?
You can choose to Sell Bitcoins by simply placing a Trade Request. You can do this by inputting the number of Bitcoins you would like to sell under the 'Sell Bitcoin' section beneath the Trade Box and simply click 'Sell'. This will place your Trade Request at the prevailing rate of Bitcoin on our exchange. In the event that you wish to change the price to a different rate, you can do so by inputting the INR value for the same while placing your order before you click 'Sell'.
How long will it take for my order to be executed?
In the event that an existing order is already available on the exchange for the corresponding price of your Trade Request, the order will be executed immediately, and your account balance will be updated to reflect the same. Your order can be completed using one single order or through multiple orders available. In the event that there are no existing orders, your order will move to 'My Pending Orders' and will reflect either under 'My Pending Buy Order' or 'My Pending Sell Order' until such time that your order can be fulfilled.
Can I input my own price or do I need to follow the exchange rate?
Yes. You have the flexibility of inputting your own price while placing a Trade Request (Buy/Sell Order). You are not bound to follow the prevailing rates of the exchange.
Can I cancel my order?
In the event that your order has not been fulfilled and has moved into 'My Pending Orders', you will be able to cancel the Trade Request if you wish to do so. However, if the order has been executed, then trade cancellation is not possible.
Where can I see my pending orders?
You will be able to view all your pending orders under 'My Pending Trades' section, under the corresponding 'Buy' or 'Sell' section.
Where can I check my balance?
Your balance is displayed in the 'Trade Box' section, under the chart.
Can anyone trade on Opencoin?
Only persons who are Europen citizens currently residing within the territorial borders of Europe; are 18 years of age or older at the time of registration can use our trading platform. We also allow Corporates established in Europe to hold Corporate accounts with us.
What is the minimum amount that I can buy or sell bitcoins for?
The minimum amount for buying is INR 100 or 0.01 BTC. The minimum amount for selling is INR 100 or 0.01 BTC.
If I haven't completed my KYC can I buy or sell bitcoin on your platform?
You will be able to buy or sell on our platform only once your KYC is complete with us.
What are the list of documents that are accepted for KYC?
Please see accepted list of documents for KYC in our terms and conditions or on the KYC Page.
What is KYC?
'KYC' is an acronym for 'Know your Customer', a term used for customer identification process. It involves making reasonable efforts to determine, the true identity and beneficial ownership of accounts.
Are there any exemptions to the KYC process?
Our KYC process is applicable to all individuals and Corporates who wish to trade on our platform.
How can I get started with Opencoin?

Just follow the 3 simple steps detailed below to get started with us:

1. Click on info@opencoin.finance and sign up and input the information requested. You would be sent an e-mail confirming your sign up. Once, you click on the link provided, your account will be activated.

2. You will now be able to link your bank account, by updating details of your account number, branch name, IFSC Code etc.

3. Lastly, complete your KYC details to be able to trade Bitcoins on our platform (Buy and Sell without any limitations).

What is 2FA (2 factor authentication) and how does it work?
2FA is an added layer of security which ensures that there are no compromises on your account. If you are a smart phone user, you can download either 'Authy' or 'Google Authenticator'. Every time you log in to your account, you will be asked to enter the code you receive on your phone via these apps. Non Smart phone users can also avail the power of 2 Factor Authentication via a quick Phone call or SMS (text messages) that gives you your code.
Who are your banking partners?
We currently have tie - ups with ICICI, YES and Axis Bank. We intend to grow this list further.
Where is your office located?
Our Head office is located in Delhi and houses the legals and accounts team. Our development is based in Bangalore.
What is an order book?
An order book is a record of all trade requests placed by our users on our platform. These include buy and sell orders.
What if I've forgotten my password?
Click on the 'Forgot your password?' link. You will be asked to input your registered e-mail address with us to be able to receive reset instructions.
What are your fees?
We charge a nominal 0.4% fee on all our trades.
What is bitcoin?
Bitcoin uses peer-to-peer technology that operates with no central authority or banks. It is an open-source network; its design is public, nobody owns or controls Bitcoin and everyone can take part.
Do you allow access to corporate accounts?
Yes, you are free to hold a Corporate Account with us, provided you are able to complete the KYC process as required.
What can I do with bitcoin?
Most people use it as a currency that can be exchanged at a peer - to - peer level. In addition to that, it can also be used to purchase goods/ services from places that accept Bitcoin as a mode of payment.
Is the KYC process different for corporate accounts?
The KYC process would include your Company documents for verification process. You can check the complete list here.
Where do you derive your buy and sell prices from?
You, as the user determines the price for Buying or Selling Bitcoin. We also have fee based priorities, etc which makes us a real-time Algorithmic trading platform, where price discovery is by the Users.
Where can I check your buy and sell prices?

The Buy and Sell prices are displayed on the the top bar of the page when you log onto info@opencoin.finance

What does 'High' and 'Low' depict?
The High and Low are the prices of Bitcoin in the last 24 Hours. This is updated every 10 minutes.
When I mouse over buy and sell prices, I see two different amounts appearing. Can you explain that?

The two different amounts that you see when you mouse over are:

a. The last bid amount - The price quoted by the last user. (This is not necessarily 1 BTC),

b. The price to buy 1 BTC - This takes the orders up to 1 BTC and calculates the cost to buy 1 BTC which is available on the exchange to trade.

Do I have access to view your order book?
Yes. You will be able to view our order book once you log onto our platform. The 'Order Book' section displays all current orders that have been placed on our platform under the corresponding Buy and Sell orders.
How do I go about linking your second bank account?
Once logged in, you would have navigate to the 'Bank' page under 'Add Bank' and update your bank details by filling out the form.
Where do I upload my KYC documents?
To complete the KYC, you can either navigate to 'Initiate Account' page, by clicking on your Email Address in the main menu. Alternatively, you can click on 'Initiate Account' under the 'Chart' section once logged in.
How do I deposit BTC as there is no deposit address?
You would need to complete your KYC (verification process) to be able to deposit BTC with us. Once your verification process is complete, you would receive a BTC address. You will then be able to deposit BTC and start trading.
How long does it take for deposits and withdrawals to reflect in my account?
We currently work from 11am IST to 8pm IST (Monday - Satuday). We may process your deposits and withdrawals post our cut off time, but please allow up to one business day.
Do you have limits for verified customers?
We currently do not have limits for Verified Customers. Feel free to place your trades.
Are your deposits and withdrawal process automated?
Yes. All Our Bitcoin Deposits & Withdrawals are automated.
Is 2FA mandatory?
No, but we do advice you to use it strictly due to security reasons.
Fortress sales L.P.
  • +41 79 417-59-66
  • info@24opencoin.com
  • 1/2 35 Taits Lane, Dundee, Scotland DD2 1DZ, United Kingdom